FAQs

1. How do I customize a t-shirt?

 

You can easily create your custom t-shirt by using our online design tool. Simply select the t-shirt style you want, upload your design or text, and adjust it to your liking. Once you’re happy with your design, add it to your cart and complete the checkout process!

 

2. What kind of clothing do you offer?

 

We offer a wide range of apparel, including custom t-shirts, hoodies, and accessories, along with our own collection of trendy, pre-designed clothing items. All our products are made from high-quality materials to ensure both comfort and durability.

 

3. What is the turnaround time for custom orders?

 

Once your order is placed, our typical production time for custom items is [1 - 2] business days. Shipping times vary depending on your location, but most orders arrive within [2 - 4] days after production. You will receive a confirmation email with tracking details once your order has been shipped.

 

4. What sizes do you offer?

 

We offer sizes ranging from XS to 3XL for most of our items. Please refer to the size guide available on each product page to find the best fit.

 

5. Can I change or cancel my order after placing it?

 

Since custom items go into production shortly after the order is placed, we can only make changes or cancellations within 12 hours of your order being confirmed. If you need to make changes, please contact our customer support team as soon as possible.

 

6. What if I’m not happy with my order?

 

Your satisfaction is our priority! If you’re not happy with your purchase, please contact us within [1-2] days of receiving your order. We accept returns or exchanges on non-custom items, but custom orders can only be returned if there’s a defect in the product.

 

7. Do you offer international shipping?

 

Yes, we ship worldwide! Shipping costs and delivery times vary based on your location. You can view shipping options and prices at checkout.

 

8. What materials are used for your t-shirts?

 

Our t-shirts are made from 100% premium cotton or cotton blends, depending on the style. Each product page will specify the exact material, so you know exactly what you’re getting.

 

9. How do I care for my custom t-shirt?

 

To keep your custom t-shirt looking great, we recommend washing it inside out with cold water and air drying or using a low-heat setting in the dryer. Avoid ironing directly on the design to prevent any damage.

 

10. How can I contact customer support?

 

You can reach our customer support team by emailing [goldenera.inquires@gmail.com] or through the contact form on our website. We’re here to help with any questions or issues you may have!